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IT support that keeps your team working.

Help when something breaks, and the setup that stops it breaking: accounts, email, devices, Microsoft 365, Google Workspace and Lark, security and backups. Remote for most things, on site when it needs hands, in English or Mandarin.

What you get

What we look after.

  • 01

    Help desk

    One place to report a problem, and someone who fixes it, remotely where possible and on site when needed.

  • 02

    New starters and leavers

    Accounts, devices and access ready on the first day, and removed properly on the last.

  • 03

    Email, domains and accounts

    Business email that arrives, domains and DNS in order, and every admin account in the company's name.

  • 04

    Devices and printers

    Laptops, desktops, phones and printers chosen, set up, updated and kept track of.

  • 05

    Microsoft 365, Google Workspace and Lark

    Licences, users, shared drives and permissions administered, so files and access stay under control.

  • 06

    Security and backups

    Multi-factor sign-in, a password manager, updates on time, and backups that are tested, not just switched on.

works with: Microsoft 365 · Google Workspace · Lark · Windows · macOS · Cloudflare

When it is worth doing

Four signs you need proper IT support.

  1. 01

    IT is somebody's side job, and nobody else knows where the passwords are.

  2. 02

    New starters wait days for an email account and a working laptop.

  3. 03

    People who have left can still get into company email or files.

  4. 04

    Nobody is sure the backups would actually work.

How it runs

Know what you have. Fix the basics. Keep it running.

  1. Written down

    Audit

    A written list of every account, device, licence and weak spot you have today.

  2. Security first

    Fix the basics

    Admin access in the company's name, multi-factor sign-in, updates and backups sorted first.

  3. Remote and on site

    Support

    Problems reported in one place and fixed remotely or on site.

  4. No surprises

    Review

    Regular check-ins on what broke, what is due for replacement and what to improve next.

IT support

Questions, answered.

All questions

  • Yes. Most problems are fixed remotely, which is faster, and someone comes on site when the job needs hands: new hardware, printers, or a fault that cannot be fixed from a distance.

  • Yes. We start with a written list of every account, device and service you have, move the admin access into the company's name, and fix anything urgent first.

  • Your business does. Admin access to email, domains and systems stays in the company's name, so you are never locked in.

  • Yes. Support is available in English and Mandarin Chinese, on the phone, over screen-share and on site.

Often paired with

Tell us what you are trying to fix.

A 30-minute call is enough for us to say what we would do, and what we would not.

Book a callinfo@vetroxtech.com.au